Every Intercom Release in July 2026: The Complete List
All 25 Intercom releases from July 2026, dated and grouped by product area, with a note on which ones actually need you to change a setting.
— thoughts and learnings —
Posts by Oscar Morrison
Founder. Oscar is the founder of Supportman. He writes about the operational side of customer support — refund approvals, CSAT routing, QA scoring, and the workflows that keep Intercom and Slack teams out of spreadsheet hell.
What's New in Intercom: The Releases Worth Changing Your Settings For
Ongoing coverage of Intercom releases, filtered down to the ones that change how work reaches your team. Currently covering summer 2026, with the settings worth changing and the numbers to start from.
Intercom CSAT Benchmarks: What’s a Good CSAT Score in 2026?
What is a good CSAT score in Intercom? See practical CSAT benchmarks for support teams, human agents and AI support — plus how to improve yours.
How to Turn a Customer Support Dashboard Into a Weekly Operating System
Use a weekly operating loop—detect, investigate, decide, assign, and verify—to turn customer support metrics into measurable improvement.
The Anatomy of a Useful Weekly Customer Support Report
Design a weekly report that shows volume, responsiveness, ratings, quality, context, and the one decision your support team should make next.
Why Your Support Team Needs a Weekly Quality Review
Weekly support reporting creates a short feedback loop without overreacting to individual tickets. Learn what to review and how to turn it into action.
Celebrate the Wins: Why Every Support Team Needs a Shared Recognition Channel
Recognition is linked to stronger engagement and employee retention. Learn how a shared Slack channel can turn customer praise into timely, meaningful support-team recognition.