Support QA, inside ChatGPT.
Paste a customer thread into ChatGPT and ask Supportman to review it. You get back what a good support lead would tell you: a score, what went wrong line by line, what the customer probably thinks, and a better reply to send.
Connect your Intercom workspace and the same plugin answers questions about your real support data: which conversations were rated Bad last week, how CSAT is trending by agent, how much Fin is resolving.
Supportman for ChatGPT is in early preview. The demo is open now, no account needed.
Connect the demo in under a minute.
The demo server is open to anyone. Its reviews are rule-based: instant, free, nothing stored, and no AI on our side. It works in any assistant or agent that lets you add a custom MCP server.
https://supportman.io/mcp
- Step 1
Add https://supportman.io/mcp as a custom connector (MCP server) in ChatGPT. If it asks about sign-in, choose no authentication.
- Step 2
Ask: “Show me a sample Supportman review.”
- Step 3
Paste a real thread, an email chain or a reply you are about to send, and ask Supportman to review it.
A code review, for support replies.
Paste or point at any conversation: a Gmail thread, a Slack thread, a helpdesk transcript. Supportman scores it on the same four categories it already uses for AI conversation scoring in Intercom, then tells you exactly what to change. Example below.
The thread you paste
Customer
My order arrived broken. This is the second time. I want a refund.
Agent
Hi, please send a photo of the item and your order number and we will look into it.
Supportman review
69/100 · predicted CSAT 2/5
- Brand voice & tone16/20
- Knowledge & accuracy24/30
- Resolution & helpfulness14/30
- Communication efficiency15/20
- No acknowledgement that this is the second broken order. Lead with that.
- Asks for the order number, which is already on the conversation.
- No outcome offered. Say what happens once the photo arrives.
Suggested reply · I'm sorry, a second broken order is not okay. Send a photo when you can and I'll refund you the same day, no need to return it.
- “Review this reply before I send it.”
- “Score this Gmail thread with a customer and tell me what I should have said.”
- “Which conversations were rated Bad last week, and why?”
Supportman in ChatGPT, one sign-in.
ChatGPT plugin
Supportman is being built as a ChatGPT plugin: a remote MCP server you add once and sign in to with your Supportman account. No API keys.
Review cards in the chat
Reviews render as a scorecard in the conversation, so you can scan the score and jump to the comments without reading a wall of text.
Check a reply before it goes out
Draft in ChatGPT, then ask for a review. Catch a cold tone or a missed question while you can still fix it.
Coach from a real thread
Paste an escalation and get specific, quotable feedback to walk an agent through, instead of a vague "be more empathetic".
Ask about your CSAT in plain English
With Intercom connected, ask for DSAT conversations, trends by agent, or a Fin summary without opening a dashboard.
Supportman for ChatGPT, answered.
How will I add Supportman to ChatGPT?
From ChatGPT, add the Supportman plugin and sign in with the same email link you use for the Supportman dashboard. During the preview we will send you setup steps directly.
Does Supportman see my other ChatGPT chats?
No. Supportman only receives what ChatGPT sends to it when you ask for a review or a workspace question, such as the thread you pasted.
Is this available today?
A free demo is: add https://supportman.io/mcp to your assistant as a custom MCP server, no account needed. Its reviews are rule-based. The full product, with AI scoring and your Intercom data, is in early preview: request access and we will add you as we open it up, platform by platform.
What does a review score?
The same four categories Supportman already uses for AI conversation scoring in Intercom: brand voice and tone (20), knowledge and accuracy (30), resolution and helpfulness (30), and communication efficiency (20). You get a 0–100 quality score, a predicted CSAT from 1 to 5, line-level comments, and a suggested better reply.
Do I need Intercom to use it?
Not for reviewing a pasted conversation. Connecting an Intercom workspace adds the second half: asking about your real CSAT, DSAT conversations, Fin, and agent performance.
Supportman for ChatGPT is in early preview.
Request access and we will let you in as we open the preview up. Already a Supportman customer? Use your work email and we will prioritise your workspace.
ChatGPT is a trademark of OpenAI. Supportman is an independent product, not made by, endorsed by or affiliated with OpenAI.
Request early access
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