Review support threads from Outlook and Teams.
A lot of support still happens in Outlook and Teams. Supportman for Copilot reviews those threads the way it reviews Intercom conversations: a score, what went wrong, and a better reply.
For teams on Intercom, the same connection answers questions about CSAT, DSAT conversations and agent performance without leaving Microsoft 365.
Supportman for Copilot is in early preview. The demo is open now, no account needed.
Connect the demo in under a minute.
The demo server is open to anyone. Its reviews are rule-based: instant, free, nothing stored, and no AI on our side. It works in any assistant or agent that lets you add a custom MCP server.
https://supportman.io/mcp
- Step 1
Add https://supportman.io/mcp as a custom connector (MCP server) in Copilot. If it asks about sign-in, choose no authentication.
- Step 2
Ask: “Show me a sample Supportman review.”
- Step 3
Paste a real thread, an email chain or a reply you are about to send, and ask Supportman to review it.
A code review, for support replies.
Paste or point at any conversation: a Gmail thread, a Slack thread, a helpdesk transcript. Supportman scores it on the same four categories it already uses for AI conversation scoring in Intercom, then tells you exactly what to change. Example below.
The thread you paste
Customer
My order arrived broken. This is the second time. I want a refund.
Agent
Hi, please send a photo of the item and your order number and we will look into it.
Supportman review
69/100 · predicted CSAT 2/5
- Brand voice & tone16/20
- Knowledge & accuracy24/30
- Resolution & helpfulness14/30
- Communication efficiency15/20
- No acknowledgement that this is the second broken order. Lead with that.
- Asks for the order number, which is already on the conversation.
- No outcome offered. Say what happens once the photo arrives.
Suggested reply · I'm sorry, a second broken order is not okay. Send a photo when you can and I'll refund you the same day, no need to return it.
- “Review my reply to this customer email.”
- “Summarise the DSAT conversations from this week for the Teams channel.”
- “What should I have said in this thread?”
Supportman in Copilot, one sign-in.
Copilot agents
Supportman is being built as an MCP server that Copilot agents can call, with sign-in through your Supportman account.
GitHub Copilot
Engineers building support bots can call the same reviewer from their editor to score test conversations.
Email support review
Score an Outlook thread with a customer and get a rewrite before you reply.
Weekly recap in Teams
Ask for this week’s low ratings and coaching themes and post them where the team already talks.
Account manager check
Not a support agent? Get a quick read on a tense customer thread before it escalates.
Supportman for Copilot, answered.
Does this replace the Supportman Teams integration?
No. Supportman’s Microsoft Teams integration posts ratings and reports into channels. This is a separate preview that lets Copilot call Supportman on request.
Is this a Microsoft product?
No. Supportman is independent and connects through the open Model Context Protocol (MCP).
Is this available today?
A free demo is: add https://supportman.io/mcp to your assistant as a custom MCP server, no account needed. Its reviews are rule-based. The full product, with AI scoring and your Intercom data, is in early preview: request access and we will add you as we open it up, platform by platform.
What does a review score?
The same four categories Supportman already uses for AI conversation scoring in Intercom: brand voice and tone (20), knowledge and accuracy (30), resolution and helpfulness (30), and communication efficiency (20). You get a 0–100 quality score, a predicted CSAT from 1 to 5, line-level comments, and a suggested better reply.
Do I need Intercom to use it?
Not for reviewing a pasted conversation. Connecting an Intercom workspace adds the second half: asking about your real CSAT, DSAT conversations, Fin, and agent performance.
Supportman for Copilot is in early preview.
Request access and we will let you in as we open the preview up. Already a Supportman customer? Use your work email and we will prioritise your workspace.
Copilot is a trademark of Microsoft. Supportman is an independent product, not made by, endorsed by or affiliated with Microsoft.
Request early access
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