A support lead, one ask away in Claude.
Forward a messy customer thread to Claude and ask Supportman what it thinks. The review reads like feedback from a senior support lead: what landed, what did not, and the reply you should have sent.
Connect Intercom and Claude can also pull your real numbers: CSAT by agent, the conversations rated Terrible this week, how Fin is doing, and who needs coaching.
Supportman for Claude is in early preview. The demo is open now, no account needed.
Connect the demo in under a minute.
The demo server is open to anyone. Its reviews are rule-based: instant, free, nothing stored, and no AI on our side. It works in any assistant or agent that lets you add a custom MCP server.
https://supportman.io/mcp
- Step 1
Add https://supportman.io/mcp as a custom connector (MCP server) in Claude. If it asks about sign-in, choose no authentication.
- Step 2
Ask: “Show me a sample Supportman review.”
- Step 3
Paste a real thread, an email chain or a reply you are about to send, and ask Supportman to review it.
From Claude Code:
claude mcp add --transport http supportman-demo https://supportman.io/mcp
A code review, for support replies.
Paste or point at any conversation: a Gmail thread, a Slack thread, a helpdesk transcript. Supportman scores it on the same four categories it already uses for AI conversation scoring in Intercom, then tells you exactly what to change. Example below.
The thread you paste
Customer
My order arrived broken. This is the second time. I want a refund.
Agent
Hi, please send a photo of the item and your order number and we will look into it.
Supportman review
69/100 · predicted CSAT 2/5
- Brand voice & tone16/20
- Knowledge & accuracy24/30
- Resolution & helpfulness14/30
- Communication efficiency15/20
- No acknowledgement that this is the second broken order. Lead with that.
- Asks for the order number, which is already on the conversation.
- No outcome offered. Say what happens once the photo arrives.
Suggested reply · I'm sorry, a second broken order is not okay. Send a photo when you can and I'll refund you the same day, no need to return it.
- “Review this support thread and grade it.”
- “Who on the team needs coaching this week, and on what?”
- “Leave a note on this conversation with your review.”
Supportman in Claude, one sign-in.
Claude connector
Add Supportman as a custom connector in Claude and sign in with your Supportman email link. It is a remote MCP server, so there is nothing to install.
Claude Code and Claude Desktop
The same server works anywhere Claude accepts a remote MCP server, so one connection covers chat and your terminal.
Review a thread from your inbox
Pull in an email thread and get a scored review with comments tied to specific messages.
Weekly coaching prep
Ask for the lowest-scoring conversations per agent and get talking points for each 1:1.
Write the review back
With permission, Supportman can leave the review as a note on the Intercom conversation so the agent sees it where they work.
Supportman for Claude, answered.
How will I connect Supportman to Claude?
Add a custom connector with the Supportman server URL, then sign in. Preview members get the URL and steps by email.
Can Supportman change things in my workspace?
Only if you grant write access when you connect. Read-only is the default; writes are limited to notes and notification settings.
Is this available today?
A free demo is: add https://supportman.io/mcp to your assistant as a custom MCP server, no account needed. Its reviews are rule-based. The full product, with AI scoring and your Intercom data, is in early preview: request access and we will add you as we open it up, platform by platform.
What does a review score?
The same four categories Supportman already uses for AI conversation scoring in Intercom: brand voice and tone (20), knowledge and accuracy (30), resolution and helpfulness (30), and communication efficiency (20). You get a 0–100 quality score, a predicted CSAT from 1 to 5, line-level comments, and a suggested better reply.
Do I need Intercom to use it?
Not for reviewing a pasted conversation. Connecting an Intercom workspace adds the second half: asking about your real CSAT, DSAT conversations, Fin, and agent performance.
Supportman for Claude is in early preview.
Request access and we will let you in as we open the preview up. Already a Supportman customer? Use your work email and we will prioritise your workspace.
Claude is a trademark of Anthropic. Supportman is an independent product, not made by, endorsed by or affiliated with Anthropic.
Request early access
Get on the list for Supportman for Claude.