Ask Grok to review your support reply.
Paste a customer conversation into Grok and ask Supportman to grade it. The answer is a structured review, not a general opinion: four scored categories, a predicted CSAT, and a reply you can send.
Public replies to customers on X are support too. Review one before you post it.
Supportman for Grok is in early preview. The demo is open now, no account needed.
Connect the demo in under a minute.
The demo server is open to anyone. Its reviews are rule-based: instant, free, nothing stored, and no AI on our side. It works in any assistant or agent that lets you add a custom MCP server.
https://supportman.io/mcp
- Step 1
Add https://supportman.io/mcp as a custom connector (MCP server) in Grok. If it asks about sign-in, choose no authentication.
- Step 2
Ask: “Show me a sample Supportman review.”
- Step 3
Paste a real thread, an email chain or a reply you are about to send, and ask Supportman to review it.
A code review, for support replies.
Paste or point at any conversation: a Gmail thread, a Slack thread, a helpdesk transcript. Supportman scores it on the same four categories it already uses for AI conversation scoring in Intercom, then tells you exactly what to change. Example below.
The thread you paste
Customer
My order arrived broken. This is the second time. I want a refund.
Agent
Hi, please send a photo of the item and your order number and we will look into it.
Supportman review
69/100 · predicted CSAT 2/5
- Brand voice & tone16/20
- Knowledge & accuracy24/30
- Resolution & helpfulness14/30
- Communication efficiency15/20
- No acknowledgement that this is the second broken order. Lead with that.
- Asks for the order number, which is already on the conversation.
- No outcome offered. Say what happens once the photo arrives.
Suggested reply · I'm sorry, a second broken order is not okay. Send a photo when you can and I'll refund you the same day, no need to return it.
- “Review this reply to a customer before I post it.”
- “Score this conversation and tell me the weakest part.”
- “Make this response calmer without losing the facts.”
Supportman in Grok, one sign-in.
Grok
Supportman is being built as a remote MCP server for assistants that accept one, with sign-in through your Supportman account.
xAI API
Developers building on xAI models can call the same reviewer as a tool to score their bot’s replies.
Public reply check
Get a tone and accuracy check on a reply to an upset customer before it goes public.
Quick second opinion
Paste any thread and see how a support lead would score it.
Bot QA
Score your support bot’s replies with the same rubric you use for people.
Supportman for Grok, answered.
Is this an xAI product?
No. Supportman is independent and connects through the open Model Context Protocol (MCP).
Which Grok products will it work with?
We are starting with the xAI API and will add Grok surfaces as they support remote MCP servers. Preview members hear first.
Is this available today?
A free demo is: add https://supportman.io/mcp to your assistant as a custom MCP server, no account needed. Its reviews are rule-based. The full product, with AI scoring and your Intercom data, is in early preview: request access and we will add you as we open it up, platform by platform.
What does a review score?
The same four categories Supportman already uses for AI conversation scoring in Intercom: brand voice and tone (20), knowledge and accuracy (30), resolution and helpfulness (30), and communication efficiency (20). You get a 0–100 quality score, a predicted CSAT from 1 to 5, line-level comments, and a suggested better reply.
Do I need Intercom to use it?
Not for reviewing a pasted conversation. Connecting an Intercom workspace adds the second half: asking about your real CSAT, DSAT conversations, Fin, and agent performance.
Supportman for Grok is in early preview.
Request access and we will let you in as we open the preview up. Already a Supportman customer? Use your work email and we will prioritise your workspace.
Grok is a trademark of xAI. Supportman is an independent product, not made by, endorsed by or affiliated with xAI.
Request early access
Get on the list for Supportman for Grok.