Every rating your customers leave, in Slack the second it lands.
Real-time CSAT, Friday reports, and AI evaluation on every closed conversation. Under-two-minute setup, no IT ticket.
No card · under-2-minute setup
Aperturejust nowjust nowHow the AI scored it.
Six axes, each on a ten-point scale. The shape tells the story before the numbers do — every closed conversation, scored immediately.
Learn more →Professional and empathetic throughout — matched the brand's tone from the first reply.
"Responses were friendly, warm, and aligned with brand guidelines from the first reply."
Got to the right answer, but took an extra step or two to confirm it.
"Correct in the end, though the path there had some back-and-forth."
Fully resolved in one exchange — no follow-up needed.
"Resolved cleanly, with nothing left for the customer to chase."
Prompt responses, concise language, no unnecessary back-and-forth — the question was answered directly.
"Addressed the user's question succinctly and closed the loop fast."
Customer's tone warmed noticeably over the course of the conversation.
"Started frustrated, ended thanking the agent by name."
Agent's tone was steady and professional, without much warmth either way.
"Businesslike but not cold — a fairly neutral read."
Five surfaces, all where the team already works.
Every rating, the moment it lands.
Every CSAT posts to Slack the second the customer leaves it — with the score, the assignee, and the remark. No dashboard, no delay.
1 reply2 hours agoBad news, routed first.
Send only the negative ratings to their own channel — with or without remarks — and jump straight back to the Intercom conversation to make it right.
1 reply8 minutes agoThe week, before standup.
A team report to the channel and a private DM to each agent: volume, median first reply, time to close, a seven-day ratings summary, and a top-rep callout. Built to be read on a phone.
Every conversation, scored.
Every closed conversation is scored 0–100 against a four-attribute rubric, with justifications, posted in the conversation's Slack thread. It also predicts CSAT for the roughly 90% of conversations customers do not rate — 100% coverage.
Share a thread without leaving.
A Supportman panel lives inside the Intercom inbox. Share any conversation to Slack or DM it to yourself — now, or scheduled for later.
Supportman"We get great feedback from our customers about their support experiences directly in our Slack channel INSTANTLY! Thank you Supportman 🙏"
Founder of Hostifi
"We love Supportman. It helps keep our team motivated to provide better service from the real-time notifications of ratings."
Founder at ReferralRock
Priced by agents, not by feature.
Every plan includes real-time ratings, DSAT routing, Friday reports, and the inbox app.
Questions we hear a lot.
Does Supportman work with Intercom Fin?+
Yes — you can filter Fin's conversations out of notifications so only human agent ratings appear, or include them. Your choice per channel.
Does it replace Intercom's built-in reporting?+
No — it complements it. Intercom's reporting lives in Intercom. Supportman brings the signals your team needs into Slack, where they're already working.
How long does setup take?+
Two minutes. Connect your Intercom account, connect Slack, pick your channels. No IT ticket, no engineering work.
Do I need a credit card to start?+
No. Free trial, no card required.
What happens if I cancel?+
You can cancel any time. No lock-in.
Does it work with multiple Slack workspaces?+
One install connects to one Slack workspace. Contact us if you need multi-workspace support.
Under two minutes to live, no IT ticket required.
No card · under-2-minute setup