Plans, billing and cancelling
Billing lives in the web app, in Team Settings under Plan. Only the person who installed Supportman, or a workspace owner, can manage it.
Your free trial
New workspaces get 14 days free with no card. When the trial ends, ratings stop posting and reports stop sending until you choose a plan: click Choose a plan in the web app under Team Settings → Plan, or compare plans on the pricing page. If you need longer, the Supportman app in your Intercom inbox offers Restart my trial, or email us.
Cards, invoices and changing plan
In the web app, open Team Settings → Plan to reach the Stripe billing portal, where you can update your card and download invoices.
To change plan, click Change plan or email team@supportman.io and we will make the change for you.
Cancelling and your data
To cancel, email team@supportman.io. You can also uninstall the app from Intercom and Slack, which stops everything at once.
Uninstalling does not delete your data straight away. If you want it deleted, say so in your email and we will remove it. See security for how data is handled.
Still stuck?
Email team@supportman.io or use the chat bubble on this page, and a person on the team will help.