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In the Intercom inbox

Share a conversation to Slack

The Supportman app in the Intercom inbox sidebar lets an agent send the conversation they are looking at to Slack, straight away or later as a reminder.

Share or schedule

  1. Open a conversation in Intercom and find Supportman in the inbox sidebar. If it is not there, add it from the sidebar's app settings.
  2. On the Share tab, choose Share to: a direct message to yourself, your main channel, any public channel, or a private channel the Supportman bot is in.
  3. Add a Message if you like (up to 2,500 characters).
  4. Pick Send at: Now, In 15 minutes, In 2 hours, or Tomorrow at 9am, then click Share to Slack or Schedule reminder.
Questions
Why can’t I see a private channel in the list?

Supportman can only post to private channels it has been added to. Invite the Supportman bot to the channel first.

Which timezone does “Tomorrow at 9am” use?

Your own Slack timezone.

Next
ApprovalsAgents request sign-off on refunds, credits and exceptions from Intercom; managers decide in Slack.Ratings in SlackWhere ratings post, what each message contains, and how to change the channel.

Still stuck?

Email team@supportman.io or use the chat bubble on this page, and a person on the team will help.