Team Settings: timezone, targets and connections

Under Team Settings → General → Identity, Team timezone decides when the Friday report sends. Supportman takes it from the Slack profile of the person who installed it and keeps it in step with that profile, so if the time is wrong, the surest fix is to correct the installer's Slack timezone.

Under Targets, set the Customer rating a day should reach and, if you use AI evaluations, an IQS target. Days that fall below either are flagged on the dashboard.

Integrations shows whether Intercom and Slack are connected, with Connect or Reinstall buttons for each. Use them if a connection was removed, or after changing what the app is allowed to do in Intercom or Slack. See troubleshooting for the signs that a connection has dropped.