Users and seats

Supportman creates a user for every Intercom teammate with an inbox seat and an email, and matches them to Slack by email. Billable seats are owners, agents with an inbox seat, and Fin if you use it. Slack members without an Intercom inbox seat are not users and are never billed.

Give or remove an inbox seat in Intercom. Supportman picks the change up on its next sync, at the latest on Thursday afternoon before the Friday report.

In the web app, Team Settings → Users lists everyone. Deactivating someone there removes their web app access only; it does not change your seats.

There is no invite email to send. Once someone is a user, share app.supportman.io and they sign in with the email they use in Intercom. The Handbook's setup checklist shows how many teammates have signed in so far.

Owners can manage billing and other owners. In Team Settings → Users, open the menu on someone's row and choose Make owner or Remove owner. You can make someone an owner even if they have no inbox seat, such as a finance lead, and owners count as billable seats.