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Ratings in Slack

Choose which ratings post

Every setting below is in the Supportman app in Slack, under Settings → Ratings. Changes apply to the next rating.

Send these ratings

Five buttons, Amazing, Great, OK, Bad and Terrible, all on by default. Green means the rating posts to Slack; click one to stop posting it.

Filters

All off by default:

  • Only send positive ratings when the customer left a remark
  • Only send negative ratings when the customer left a remark
  • Only send ratings for conversations a human is assigned to (skip Fin)

Rating messages show

Untick Customer email or Customer phone to leave them out of rating messages, for example if the channel is shared widely.

Questions
Do filters affect reports and AI evaluations?

Weekly reports count every rating. AI evaluations set to Rated conversations only run on ratings that pass these filters.

Next
A separate channel for bad ratingsSend OK, Bad and Terrible ratings to their own channel so the team sees them first.AI evaluations and predicted CSATScore conversations out of 100 and predict the rating customers would have left.

Still stuck?

Email team@supportman.io or use the chat bubble on this page, and a person on the team will help.