Intercom Reports covers volume, response times, and CSAT — but misses real-time DSAT routing, unrated conversation quality, per-agent Slack delivery, and Fin-vs-human splits. Seven gaps and fixes.
Grok Bot's Intercom plugin is Intercom's own MCP server — it can search conversations, contacts, companies and Help Center articles, and write articles. Here's how to connect it, five jobs worth giving it, and the things it can't do.
Intercom's latest releases, filtered to the ones that change how work reaches your team, with the settings worth changing and numbers to start from.
All 25 Intercom releases from July 2026, dated and grouped by product area, with a note on which ones actually need you to change a setting.